Recover unclaimed or missing funds with Australias' leading refund specialist.

While you have the option to manage the claims process independently, it’s important to note that, for reasons of privacy and security, we are unable to disclose our research findings directly to you. Part of our rigorous due diligence involves confirming the accuracy of our communications with the rightful owner, ensuring identity verification and ownership confirmation. The process of recovering unclaimed funds is intricate, and, thanks to our established connections within relevant departments and our streamlined claims procedures, most clients entrust us to handle the legwork. Moreover, it’s worth highlighting that our fee for service at Reliable Refunds is set at 15% of the recovered amount, payable solely upon your successful receipt of the funds. Engaging our services comes with no financial risk to you, making it a reliable and convenient choice.

The process of proving ownership for unclaimed funds varies depending on the specific requirements of the holding institution. In general, you will be asked to provide certified copies of documents that demonstrate two key criteria: a connection to the last known postal address as evidence of your ownership of the unclaimed funds, and verification of your identity. Acceptable documentation may include items such as a Driver’s License, Rates Notice, utility bills, Birth Certificate, and/or Passport. Since each case is unique, we will carefully evaluate your situation and provide you with precise details regarding the necessary document requirements. If the unclaimed funds are related to a deceased estate, we will also require a certified copy of the Grant of Probate or Letters of Administration as part of the documentation

A certified copy refers to a photocopy of an original document that has been officially endorsed as a ‘true and accurate reproduction’ by a qualified authority such as a Justice of the Peace or an equivalent authority. The requirement for certified copies serves the vital purpose of ensuring the authenticity of all documents submitted in the claims process.

The time frame for fund recovery typically varies based on the location of the funds. For funds situated within Australia, the process typically spans a period of four to six weeks, whereas overseas funds may take several months for retrieval. It’s essential to note that these time frames are contingent upon the timely submission of all required documentation. Each holding department operates with its own processing timelines; nevertheless, your designated case manager will maintain regular communication with the relevant department to ensure a streamlined process. Our primary objective is to expedite the return of your funds with minimal delay.

Funds are typically classified as unclaimed when a company, government department, bank, or similar entity attempts to make a payment, but the intended recipient cannot be located or fails to present a check for various reasons. The reasons for not being aware of these funds can range from changes in address, name modifications, or simply losing track of an account. It is important to understand that, in accordance with legal regulations, such funds are held in trust until rightfully claimed, with a specified time limit. Beyond this limit, unclaimed funds may revert to government revenue. Examples of unclaimed funds include unpresented checks, dormant bank accounts, superannuation and insurance policies, rent bonds, and share dividends. Our commitment to privacy prevents us from disclosing detailed information about these funds until we can conclusively verify that you are the rightful owner.

In the event that the funds are never successfully recovered, no fees are payable. Our confidence in our service model hinges on performance-based compensation. In essence, you have nothing to risk in engaging our services.

Your proactive communication is greatly valued. We will promptly update our records to ensure that you do not receive any further communications from us. If you possess information that may lead to contact with the rightful owner (or their next of kin), please do not hesitate to inform us. We can then proceed to engage with them directly or, if preferred, forward our contact details accordingly.

If you opt for inaction, the unclaimed funds will persist without resolution and, ultimately, become government-held assets.